Refund and Returns Policy

Effective Date: January 7, 2025

At Peptopin, we prioritize customer satisfaction and stand behind the quality of our products. This Refund and Returns Policy outlines the conditions under which you can return items, request a refund, or exchange a product.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.

  • The return request must be initiated within 30 days of the purchase date.

  • The item must have been purchased directly from our website.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Clearance or sale items.

  • Gift cards.

  • Personalized or custom-made products.

  • Items marked as non-returnable on the product page.

3. Return Process

Step 1: Contact our customer support team via email at info@peptopin.com or by calling our hotline at (864) 859-9051. Provide your order number and details about the product you wish to return.

Step 2: Our team will provide you with a return authorization number (RAN) and instructions for shipping the item back to us.

Step 3: Pack the item securely and include a copy of your original receipt and the RAN. Ship the package to the address provided by our team.

Step 4: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refunds

Approved refunds will be processed as follows:

  • The refund will be issued to the original payment method within 7-10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for defective or damaged items. To request an exchange:

  • Contact our support team within 7 days of receiving the item.

  • Follow the return process outlined above.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check with your bank or payment provider, as processing times may vary.

  • Contact our customer service team for assistance.

7. Damaged or Defective Items

If your order arrives damaged or defective:

  • Notify us immediately with photos of the damaged product and packaging.

  • We will arrange for a replacement or refund at no additional cost.

8. Contact Information

If you have questions or need assistance with a return or refund, please contact us: